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Help Desk Technician: The First Step on Your IT Career Path

The amount you earn depends on factors like industry, company, location, and experience. At smaller companies, you may be responsible for both architecture and security. Working in larger companies often means specializing in one area of network engineering, such as architecture, security, or administration. As a computer network architect, you should learn Python, Ruby, or Perl, which are common network programming languages. Learning Java may also be beneficial because it will be useful in automation testing.

  • In terms of soft skills, you should have an analytical mind with attention to detail, while also possessing the charisma to lead a team.
  • You can work on both simultaneously with a foundational online course like Google’s Technical Support Fundamentals.
  • As a network engineer, you’ll open the door to a world of benefits and opportunities.
  • Blogging demonstrates mastery of must-have “soft skills” such as communication, teamwork, creativity and problem-solving.

Landing one of these positions could help you on your way to a long and robust career in IT, so let’s take a closer look at what you can expect from the experience. A help desk technician’s role can actually do you—and your career—plenty of good. My first time posting here, so I want to start by saying thank you to everyone that contributes on here. Because of the post from this subreddit, I was able to go from a dead end job to starting my career really enjoying what I am doing. You can gain the qualifications you need to become a help desk technician with the following walkthrough.

Will I earn a certificate or credit for completing a career learning path?‎

These are the best paths to help you grow your network engineering career. According to Dice’s most recent Tech Salary Report, the average network engineer salary is $99,103, up 6.1 percent year-over-year. For context, the average tech salary now stands at $111,348, up 2.3 percent year-over-year. Learn essential skills to build a career in network engineering by enrolling in top-rated programs from leading universities and companies. If you want to take an all-encompassing certification, the Cisco Certified Internetwork Expert (CCIE) course is the ideal path.

how to become a network engineer without working on the help desk

They need to meet certain standards to make sure networks function normally. Your job will entail a lot of capacity management and IP address monitoring within data centers. If you become a network engineer, you may work as part of an IT support team. You can also choose to be a freelancer and become a networking help desk engineer consultant. You should know local area networks, metropolitan area networks, wide area networks, global area networks, and more. You should also be well-rounded in other basic technical skills, like data research and data entry, since a lot of your job is centered on analyzing system performance.

Be Good at Time Management

Being willing to learn is one of the most critical qualities of an exceptional help desk technician. A willingness to learn takes humility and the ability to accept constructive criticism from your peers. This characteristic is very attractive to employers; virtually every company wants to hire employees who are lifelong learners. Empathy doesn’t come naturally to everyone – it is a learned skill.

You can also pursue further education with a Master’s Degree in Computer Science. However, network engineers across the board perform similar duties. A network engineer is a professional who creates and maintains computer networks. WGU is an accredited online university offering online bachelor’s and master’s degree programs. You’ll discover as you develop your active listening skills that end users will tell you just about everything you need to know to solve their problem. This not only builds empathy, but also helps you gather more information while asking fewer questions.

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